Frequently Asked Questions
If you cant find an answer to your question, please contact us.
HorseRaceBase & Membership
What are the different levels of account?
There are two levels of account, the first Recreational should suit the vast majority of casual punters, the second Enhanced offers increased storage facilities and data limits in places of the site where a significant cost is associated with maintaining and implementation of the feature. Below are the current figures by account type.
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How do I upgrade to an enhanced account?
Once your total donation for the month reaches the minimum amount for an enhanced account your account will automatically be upgraded to enhanced (within 24 hours but normally far quicker).Back to Top
What is the extent of your database?
We have the results of every horse race from UK and Ireland since 1st January 1997 stored in our database. Please note at present we do not have French, US form etc or point to point races.Back to Top
Do you have a forum?
We did used to have a forum on the site, but removed it due to spamming and endless issues, which took up a lot of time. We do hope to one day add another, at the moment there are a number of HRB users plus a dedicated HRB area on the UK Betting Forum. Membership is free and Kevin from UK Betting Forum told me this - "We do not look to make any money from our members, there are no membership costs and we do not sell mailing lists etc. We do not promote tipsters or system sellers and do not carry affiliate links. We have a number of long term users of HRB who are happy to help out with any queries from any new users etc".Back to Top
Why does the back button not work?
Due to the type of code we use for maximum efficiency, speed and security the back button does not work on many of the pages where variables are being passed behind the scenes. In many cases there will be a HorseRaceBase button to take you back within features, otherwise you can use the link menus at the top of the page to navigate around the site.Back to Top
How do i retrieve forgotten login details?
Please use the lost details form.Back to Top
How do i change my password?
Once you have logged in to the site there is a change password option within the My Settings Page.Back to Top
How much should I donate?
In order to avail of the facilities on HorseRaceBase, a donation is made to cover the significant costs associated with supplying the service. Providing you pay the minimum amount per month (see below question) you will have full access to the site. Many users decide to donate a higher amount than the minimum if they feel the site is absolutely essential for their needs, to help the site grow and in recognition of the fact paying for the services elsewhere would cost significantly more. Ultimately how much you donate is down to your own circumstances and honesty in terms of the importance of the site for your needs.Back to Top
What is the minimum donation?
For a recreational account the minimum is £10/€12.50 per month, for an enhanced account the minimum is £15/€20.00 per month. Go here for confirmation on account types.Back to Top
Why do you ask for donations and not subscription?
We do it this way because we consider it to be fairer. If you are using the site a lot and making excellent use of the facilities, we trust in your honesty to donate a reasonable sum. Perhaps you only access infrequently in which case its understandable you donate a smaller amount. We trust our members to donate fairly dependent on their circumstances and site usage.Back to Top
Can I donate for several months at once?
Yes! Any donation will automatically last for the time it covers.Back to Top
How long will it take to update my account?
If using Paypal you will be upgraded within 24 hours, but normally much quicker. Immediately if you are paying using our credit card secure server.Back to Top
When are cards, results and data loaded to the site and when do updates occur?
There are three main update stages.
Why can i only view some of the race data?
The majority of the information is restricted to viewing by donating members only. If you are a signed in non-donating member you will see slightly more than a visitor who is not signed in.Back to Top
What are the analysis tools for?
The primary aim of the analysis tools is to give an immediate snapshot providing invaluable insight into the factors most likely to affect the outcome of the race. These tools are most useful when you want to find something out fast. For example, you may want to quickly identify which trainer in the race has the best strike rate, which horse's have won over a greater distance or look for horse's who have previously won at a big price.Back to Top
What does Form Follow mean?
This a function exclusive to horseracebase.com, simply by clicking the follow button when viewing any race result you can view the subsequent performance of horses who ran in the race. This can be an extremely useful facility when studying form.Back to Top
Why cant i find what i am searching for?
Most searches you will find extremely simple but in some cases you may not find what you are looking for if you have the wrong spelling or alternatively if the horse/jockey/trainer/stallion has never had a run under rules in UK/Ireland.Back to Top
Can I view just statistics for jockeys with rides today?
Go to Track Stats and choose an appropriate track stats link. In the section 'included data' select With Run Today.Back to Top
Why does a certain trainer/jockey/stallion/dam not appear in the System Builder lists?
The lists are kept to a manageable size using a criteria otherwise they would be unmanageable (as there are thousands). The criteria uses the last entry date and total number of previous entries.Back to Top
How do I just view the winners in a System?
You can click the Winners option within the Quals tab or you could also use the category Placing (settled) and set as First to just include the winnersBack to Top
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